![]() The organisation’s UK Customer Satisfaction Index shows the top rated companies for customer care, and monitors change year-on-year. ![]() Having an unexpectedly good experience with a company or brand (even if it’s in response to a complaint) can leave a long lasting impression, and you don’t have to be a marketing expert to know it’s a great strategy for winning repeat business.Īccording to the Institute of Customer Service, those companies delivering exemplary service are indeed reaping the rewards with increased market share. ![]() ![]() We all know what great customer service looks like because we’re all customers. ![]()
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